Beacon Lobby

A Waldorf Astoria Experience

When we arrived at the desk he said to her: "Casey would you please assist the gentleman in remaking his room key and then escort him to the room? In fact, here is the master key in case you need it to open the door."

Pleased with the kind offer but not wanting to disturb anyone I responded: "Thank you kindly but that won't be necessary". The gentleman insisted and two minutes later Casey escorted me to the 15th floor to ensure that my room key worked and I was satisfied with the service and attention.

During the elevator ride I asked Casey the name of the gentleman who had kindly assisted me, she informed me that his name was Eric Long the General Manager. WOW! I was really impressed! I had been assisted face to face by the General Manager of the Waldorf Astoria Hotel. What an example that Mr. Long is setting for his staff.

When I realized that I Mr. Long had personally taken care to genuinely fulfill my request, I remembered Mr. Elvis Taylor, the General Manager at the Beacon Hotel South Beach. Mr. Taylor spends every day at least one hour greeting the Beacon Hotel guests at the door and offering his assistance - he teaches by example to genuinely care for each guest of the Beacon Hotel. 

I have worked in hospitality for over seven years (five with Mr. Taylor) and I have heard him speak many times about what it is like to deliver genuine service. I have attended Customer Relationship Management Courses, read books about service, and attended seminars. However, Mr. Long's personal attention left a lasting impression on me. The receiving end of genuine service feels great!

For those of us that work at the Beacon Hotel South Beach I hope that this story serves as inspiration to continue to find ways to care for our guests genuinely. For those of you who are former, current, or future guests of the Beacon Hotel South Beach, I hope that you too can soon experience the receiving end in an act of genuine service at the Beacon Hotel South Beach.

From NYC the city that never sleeps...

Thank you for reading our blog... keep on blogging.

Fritz Fandino
Director of Sales & Marketing

Dear Fans and Future Guests,

We would love to share with you photos from our shopping spree on Monday afternoon. Ok, maybe not just afternoon. We were driving all over Miami from 9:30 am to 5:30 pm looking for just the right assembly to decorate Beacon mezzanine. You will love the results!

New furniture arrives this Thursday. We can't wait to have you stay with us and experience the comfort. For now here are few images from today's shopping experience.

Please visit our Facebook Fan Page for more information. 

Regards,

Veronika & Liliana
Beacon Team

Earth Hour Miami

Join the Beacon Hotel in supporting Earth Hour on Saturday March 28, 2009 from 8:30 pm to 9:30pm. The Beacon will turn off the external neon lights and will encourage all guests to participate in Earth Hour.

On Saturday, March 28, 2009 from 8:30 to 9:30 pm, the City of Miami invites residents, businesses and neighbors to voluntarily switch off their lights in support of Earth Hour, a global event that makes a powerful statement on climate change. Across the world, from Miami to San Francisco, Bangkok to Sydney, Tel Aviv to Copenhagen, cities are seizing this opportunity to demonstrate how we can all work together to make a positive impact in the fight against this global issue.

City of Miami Mayor Manuel A. Diaz encourages you to join him for this historic event by pledging to turn off all non-essential lights on March 28th at 8:30pm. "Earth Hour is just one step we can make to support environmental sustainability across the City," says Mayor Diaz, "it is a call to action on climate change and a more sustainable Miami."

The Earth Hour initiative is part of Mayor Diaz’s Green Agenda, which includes an aggressive push to reduce the City’s greenhouse gas emissions, promotion of green buildings,, energy efficiency upgrades to city buildings, implementation of a Tree Master Plan to increase the city’s tree canopy to 30%, and other environmental initiatives.

This year, Miami is one of WWF's 6 Flagship American Cities, but people will be celebrating all across this country and the world. For more information please visit http://www.earthhourus.org/main.php

Employee of the Year 2008 Celebration

Miami Beach FL, Friday March 13, 2009

The staff of the Beacon Hotel South Beach held the yearly Employee of the Year celebration. After a great year of consistent performance from employees in all departments including front desk, housekeeping, and maintenance a winner and two runner ups were chosen. Below are the results:

Employee of the Year 2008: Marisa Gonzalez (Housekeeping Department)

First Runner-Up: Juliana Santamaria (Front Desk Department)

 

Second Runner-Up: Ernelio Clearance (Maintenance Department)

 

Perfect Attendance Award 2008: Vilma Leon (Housekeeping Department)

Our staff is delighted to congratulate our winners and all the other employees of the Beacon Hotel South Beach who work hard every day to deliver five diamonds service to our guests year round. In addition to the award ceremony we all shared a special lunch and a celebration cake. Below are some photos of our party that we would like to share with all of you our guests and fans.

Visit our You Tube Page to view the videos from the party. 

 

Picture on the Left: Yoshmin, Marisa, Lorena and Romi (Housekeeping Department)

Picture on the Right: Pedro (Maintenance) and Antonio Rodriguez

Thank you for visiting our blog, till the next time...

Fritz Fandino

Miami Global Leadership Conference

Young Presidents Organization and World Presidents Organization (YPO-WPO) & Wine 2.0 are collaborating to bring to Miami the Global Leadership Conference (GLC)

This weekend March 11th – 15th right on South Beach.

Miami Beach, FL March 12, 2009

At the Beacon Hotel Miami Beach we like to keep our fans up-to-date on all the events that happen in South Beach. We usually do not miss one but this specific time although we researched, we could not find out why Lummus Park was closed off and event staff were setting up for an outdoor party right on the sands of SOBE. Curious, we searched on-line, thorough our contacts, and still no-one gave us concrete information.

Thus, we decided to go ourselves and investigate. As we walked we videotaped our journey in which we discovered a dance team practicing on state, beautiful set up of tables and decorations, and eventually the door security guard informed us that this was a private corporate event. We thought to ourselves... "Really? Which corporation is having a party on South Beach amidst all the corporate cutbacks currently going on?"...

We continued to ask and finally one of the cooks working behind the scenes informed us that the event will be held Saturday night between 7 pm - 9 pm with over 2,000 attendees who will be celebrating the Global Leadership Conference of the Young Presidents and World Presidents Organization. It will be a private event thus we probably will not be allowed in, however, if we do our cameras will be with us and you our Beacon fans will be able to see the live footage.

Check out our videos on the Beacon South Beach You Tube Page.

Thank you for visiting our blog. Tll the next time keep on blogging...